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Whitepaper

Understanding the gap in the Filipino BPO employee experience

Recent survey information has demonstrated that both the workforce and people managers have conflicting perspectives on employee engagement and how an organization can help improve them. Many Employee engagement initiatives, while they have good intentions, are usually not a fit. Learn more on that through this whitepaper.

What’s Inside?

  • Insights on the key drivers of Filipino BPO employee experience.
  • Definition of employee experience and how business leaders are mistakenly associating it with employee engagement.
  • Thoughts on what BPO employees needed right now, given the volatility of the global economy which causes anxiety among employees in the BPO sector.

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